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Salon Policies

THIRD DIMENSION SALON & NEXT DIMENSION SALON

To provide every guest with the best experience possible, we've outlined our salon policies below. These policies apply to appointments at both Third Dimension Salon Auburn and Next Dimension Salon.

1. APPOINTMENT POLICY

Appointments are recommended to ensure availability with your preferred stylist. We value your time and our stylists' time and appreciate your cooperation with our appointment policies.

2. CANCELLATION & NO-SHOW POLICY

24-HOUR NOTICE

Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.​​​

24-HOUR NOTICE

Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee of 50% of the scheduled service total.

NO-SHOW

Guests who fail to attend their appointment without notice will be charged 50% of the scheduled service total.

3. LATE ARRIVAL POLICY

Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to shorten your service or reschedule your appointment to avoid disrupting other guests

4. SATISFACTION / REDO POLICY

Your satisfaction is our priority. If you are not completely happy with your service, please contact us within 7 days of your appointment so we can make it right. Adjustments are at the discretion of the salon.

5. GIFT CERTIFICATE POLICY

Non-refundable

No cash value or cash back

Must be presented at time of service

Not replaceable if lost or stolen

Do not expire

6. PRODUCT RETURN POLICY

Due to health and safety regulations, all product sales are final. We are happy to recommend products that are right for you.

7. PAYMENT POLICY

Payment is due at the time of service. We accent cash, major credit cards, and digital payments. Returned checks will be subject to a $35 fee.

8. CELL PERONE COURTESY

We kindly ask that you silence your phone and enjoy your time to relax and unwind.

9. CHILDREN POLICY

For the safety and comfort of all guests, please do not bring children to your appointment unless they are receiving a service.

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